ComplainerMan

2Checkout is like a low-class Paypal, where you can join up and use their transaction processing services to sell products from your website. First of all, their Website is a nightmare. Someone decided that since social media was all the rage, they would turn their entire website into a community! Even if the concept is valid, which I’m not sure it is, the excecution on the 2Checkout site is horrendous, so good luck finding anything.

Because it is such a miserable website, you’ll need to contact customer support if you have problems with their services, which you will. In my first experience with submitting a ticket, the support person politely directed me to an FAQ, which had absolutely nothing to do with my problem. After wasting valuable time trying to figure out where the useful information was, I told them the FAQ was useless. The person apologized and sent me to the correct FAQ, which did help.

I don’t know if their customer service is outsourced to another country, or they just hire people who can’t spell or use correct English grammar, but either way, it makes you wonder about the quality of the support you are getting.

Last, but not least, when I tried to log into my support account after a couple of weeks of using it. I discovered that my username no longer existed. I’m not surprised. This company is a freaking mess, so stay away!