ComplainerMan

I’ve used 1&1 Internet hosting for about 5 years, but have been steadily moving my sites to another host for the past year or so. If you are thinking of using 1&1 Internet for your hosting needs, please consider these factors before signing up:

1. There are two layers of technical support. Layer 1 is an offshore call center. The support personnel may be able to understand you if you keep it simple. They will be able to look things up for you on the computer, and put you on hold while they ask someone else for an answer to your question. Layer two are the actual technicians who can perform operation on your site, or give you advice that will help you. You will never be able to communicate with them. Layer one will submit a ticket to them, and they will hopefully address your problem within 48 hours. It took over a month for me to resolve one problem, so don’t hold your breath.
2. Everything is so sloooowwww. To determine how long an operation will take, think of how long it takes on another web hosting company, be it a domain transfer, a database creation on your account, or someone responding to you appropriately, and multiply by 10. If you like waiting, 1&1 Internet is for you!
3. If you actually are able to cancel a service that is set up with recurring charges to your credit card, you will have paid a dear price in blood, sweat and tears. They make it impossible to cancel anything, and if you finally figure out which hoops to jump through, you deserve an honorary degree.

1&1 Internet. Just don’t do it. Please.