ComplainerMan

Sears
1700 Stoneridge Mall Rd
Pleasanton, CA

My son’s watch battery ran out, and I needed it replaced. I could have tried myself, but I though I would let the experts handle it. Watches are basically jewelry and their appearance is very important. The experts at Sears would replace the watch battery without damaging the watch, whearas I am pretty sure that I would not. While I was at it, I’d have the battery of one of my many dead watches replaced.

When I arrived at the watch repair department, which is a little cubby upstairs near the toilets, there were two elderly people in front of me. The woman was successfully helped, the man was not (informed his order was in, but it wasn’t).

The wait was about 10 or 15 minutes until I was up. The young man (18 or 19 years old) had about an hour before his bus arrived, but my battery replacement would take only 10 minutes. I was back in 15, and was informed that whoever replaced the battery in my watch last time (it had never been replaced) put the back on wrong, and if I wanted him too, he could remove it, but it would take an hour. Upon inspection, it was apparent that he had indeed done some prying on the metal back, which left it pretty beat up. After trying to imagine what kind of watch back removal operation could possibly take an hour, I declined and put the watch back in my pocket.

He had successfully removed the back from my son’s watch, but didn’t have the right battery. He had one that was close in size, but didn’t think it would work. I agreed. Then he asked if I would like him to order the correct size battery. I said that would be a good idea, to which he added that he needed that size anyway and would order two. I could come back in a week and try again.

The main reason I went to Sears Watch Repair to have my watch batteries replaced was so that the “experts” could do it without wrecking my watches. I found out that I am better off going elsewhere, or trying myself. There is no reason that I can think of for you or I to go to Sears Watch Repair.