ComplainerMan

Trying to find a way to reach Yahoo Web Hosing.. I mean Web Hosting customer support? Here’s how I did it. First of all, forget about searching for the information on the Yahoo site. It’s not there. I went to http://helpme.att.net, since I have DSL through ATT, but it used to be SBC/Yahoo. Next, I chose the “email us” option.

The “email us” page informed me, that in order to provide better customer service, they had discontinued their email support service. Corporate double-think at it’s finest. I could, however find my answer by going to the useless help section that I had just come from, or chat with a support person.

My support chat session started immediately, and the support person was very polite, considering I was contacting the wrong business division. She even apologized for that fact that I had been though a lot trying to find out how to contact Yahoo Web Hosting customer support. I got the impression that this was not an unusual request for her.

And, drumroll please… here is the number 866 722-9932. I have been on hold for a 1/2 hour and am still waiting because “all agents are busy helping other customers..” I hope that is true. It would be a shame to have gone through all this not to be helped. But I wouldn’t be surprised.